Terms & Conditions
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Welcome to The Biskit Co.!
By accessing and using our website https://thebiskitco.in/, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. About Us
The Biskit Co. is a homemade cookies brand offering freshly baked products to customers through our website and other digital platforms.
2. Use of Website
By using our website, you agree that:
- You will use the site only for lawful purposes
- You will not misuse the website or attempt to harm its functionality
- You will provide accurate and complete information when placing orders
We reserve the right to refuse service to anyone for any reason at any time.
3. Product Information
We make every effort to display our products accurately. However:
- Actual product appearance may slightly vary due to lighting or packaging updates
- All cookies are freshly made and may have slight variations in shape and colour
- Ingredients are listed carefully, but customers with allergies must check before ordering
4. Pricing & Payments
- All prices are listed in Indian Rupees (INR)
- Prices are subject to change without prior notice
- Payments must be completed at the time of placing the order
- We use secure third-party payment gateways for all transactions
The Biskit Co. is not responsible for payment failures due to technical issues beyond our control.
5. Orders & Acceptance
- Order confirmation is sent once payment is successful
- We reserve the right to cancel any order due to:
- Product unavailability
- Incorrect pricing
- Suspected fraudulent activity
In such cases, the paid amount will be refunded as per our refund policy.
6. Shipping & Delivery
- Delivery timelines are estimated and may vary based on location and availability
- We are not responsible for delays caused by courier partners, weather, or unforeseen circumstances
- Customers must provide complete and accurate delivery details
For full details, please refer to our Shipping Policy page.
7. Returns, Refunds & Cancellations
Due to the perishable nature of our products:
- We do not accept returns on food items
- Refunds or replacements are considered only if:
- The product is damaged
- The wrong item is delivered
Any issue must be reported within 24 hours of delivery with proper proof (photo/video).
8. Intellectual Property
All content on this website, including:
- Logos
- Images
- Text
- Designs
are the property of The Biskit Co. and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
The Biskit Co. shall not be liable for:
- Any indirect or incidental damages
- Allergic reactions due to ingredients not disclosed by the customer
- Delays caused by third-party services
Our maximum liability, in any case, shall not exceed the value of the order placed.
10. User Responsibilities
You agree that:
- You are responsible for keeping your contact details updated
- You will not misuse our website content or services
- You will respect our brand, staff, and community